David Ngene & Wei Chen: Mobile & Community

#13 Mobile

PRODUCT

What is Twilio? www.twilio.com

Twilio is a cloud communications company based in California. Twilio allows software developers to make and receive phone calls and send and receive text messesges using its development software. Twilio’s services are accessed over HTTP and are billed based on usage.

How does Twilio Work?

Twilio converts phone calls to the programming code of your choice (c++, .net, Java, php, ruby, etc.). You can record messages and set up dialing systems purely with code, without actually recording a live voice. This allows the user to set up complex automated call systems quickly and easily.

FEATURES/APPLICATIONS/MARKET POTENTIAL

How is this service applied in the real world?

Call Centers, workflow automation, phone call screening and monitoring, call pushing and routing

People who would utilize this service?

Software developers, programmers, startups, small to mid-size corporations

What features attract clients?

On-demand phone numbers, speech-to-text, call queues, play audio and text, teleconferencing, API queueing, audio recording

This software has the potential to eliminate expensive call centers utilizing software rather than workers. Potential cost saving are substantial.

SYSTEM

  • Twilio utilizes a website and cloud computing
  • Employs a staff of programmers, developers, designers

PROCESS

1. Create a Twilio account

2. Follow the prompts to quickly create an app that makes phone calls.

3. Start using the service, paying for features upon usage.

TAKEAWAY

Twilio strives to create a simple “plug-and-play” environment with their product that grants the user maximum flexibility to pick and choose services that fit their particular needs.

In the end, the user feels in control of their services leading to less headaches and improved loyalty.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s